• You’ll provide verbal interpretation for walk-in customers within 15 minutes of request — in person and at host nation appointments and agencies.
• You’ll translate written documents up to three pages within two business days.
• You’ll assist community members with Soggiorno Permit extension procedures, utility bill interpretation, lease agreements, mechanical and electrical correspondence, and other Italian administrative documents encountered in daily life.
• You’ll translate ACS program materials and community integration resources as needed to support ACS workshops and outreach events.

• You’ll log all customer contacts in the Client Tracking System (CTS) daily and maintain a monthly translated document log submitted.
• You’ll support ACS staff meetings and participate in required training events.
   

• You are genuinely fluent in both English and Italian — not conversational, but fluent. You can translate nuance, not just words, and you understand the administrative and cultural context behind Italian government documents.
• You have empathy for the families you serve. You understand that a young spouse trying to navigate the Italian permit system for the first time is stressed and confused, and you approach that situation with patience and calm expertise.
• You are mission-oriented and professional.
• You are organized and consistent — CTS records get entered on time, document logs are accurate, and you manage a queue of translation requests without things falling through the cracks.
   

• High School Diploma or equivalent.
• Minimum two (2) years of documented work experience in administrative functions, customer service, and/or office operations.
• English language proficiency at Level 4 (Fluent) — reading, writing, and speaking. Certification or documented work experience evidence required.
• Italian language proficiency at Level 4 (Fluent) — reading, writing, and speaking. This is a mandatory dual-language requirement. Certification or documented work experience evidence required.
• Italian national or legally authorized resident with the right to work in Italy.
   

• Prior experience working with or for the U.S. military community in Italy, particularly in a SOFA-covered or ACS context.
• Familiarity with Italian administrative procedures including Soggiorno Permit processes, INPS/INAIL documentation, and Questura requirements.
• Associate’s degree or higher in Languages, Translation, Intercultural Communication, or a related field.
   

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.