• You’ll greet and assist every walk-in and telephonic customer, determining their service needs and directing them to the appropriate ACS office or installation agency with accuracy and warmth.
• You’ll learn the full range of ACS program offerings — Financial Readiness, Relocation Readiness, Army Family Team Building, Family Advocacy, Employment Readiness — so every customer gets an informed referral on first contact, not a handoff chain.
• You’ll log every customer contact (walk-in and telephonic) in the ACS Client Tracking System (CTS) daily by close of business, ensuring data integrity for monthly reporting.

• You’ll maintain and update the ACS facility calendar daily, managing classroom and conference room reservations for workshops, briefings, spouse orientations, and command-requested events across all ACS programs.
• You’ll maintain daily customer sign-in sheets and archive them monthly.
• You’ll support ACS leadership with administrative tasks including marketing material distribution, correspondence processing, and records management.
   

• You thrive in a customer-facing role and genuinely enjoy helping people — especially people who are new, stressed, or don’t know quite where to start.
• You communicate clearly and professionally in English — whether on the phone, in person, or in writing.
• You are organized, detail-oriented, and understand that a missed data entry or a scheduling error has downstream consequences for the families and staff you serve.
• You are adaptable and calm when the ACS office gets busy, because you know that someone needing help at 0800 is counting on the desk to be open and ready.
   

• High School Diploma or equivalent.
• Minimum two (2) years of documented work experience in administrative functions, customer service, and/or office operations.
• English language proficiency at Level 4 (Fluent) — reading, writing, and speaking. Certification or documented work experience evidence required.
• Italian national or legally authorized resident with the right to work in Italy.

• Prior experience working at a U.S. military installation or with the U.S. military community.
• Proficiency in Italian (reading, writing, speaking) to assist multilingual customers.
• Familiarity with Army Community Service programs or comparable military family support programs.

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.